Issues Fixed in Vista Field Service 2022 R12

The following issues were fixed in the Vista Field Service R12 release.

To view customer suggestions and enhancements for this release, see the ​What's New in 2022 R12 page.

General

Issues Fixed Issue #
After updating to version 22.10, users could not log in due to a system memory error. 109483
Note: Resolved in an update after release 22.10+.
Clearing certain portal settings and then entering new settings resulted in the following error messages:

An error occurred while trying to save Portal Settings at xx

and

Object reference not set to an instance of an object

 109409
Note: Resolved in an update after release 22.10+.
After successfully updating their password using the Reset Password link on the login page, users were again prompted to change their password. 109566
On mobile devices, HR Management users could access Financial Controls and Field Tools modules even without having permissions for these modules. 109521

Job Approval

Issues Fixed Issue #
In Job Time Approval, rejected SM timecards could not be finalized. 109711

Service Manager Dashboard

Issues Fixed Issue #
Resolved issue for hosted customers who were receiving the following error on the Service Manager Dashboard:

The update/delete/insert permission was denied on the object 'SMWorkOrder'

 109885
When trying to close out a trip on the Service Manager Dashboard, technicians could not complete the trip and experienced the following error message:

An error occurred while executing the command definition. See the inner exception for details. --- Cannot insert the value NULL into column 'SMTripID', table 'KDS-HRIM.dbo.TripSign'; column does not allow nulls. INSERT fails. The statement has been terminated.

 109870

When closing a trip from the Service Manager Dashboard and sending the closeout summary email, the email distribution list set in the portal setting Work completed CC email list did not carry over.

Note: For this portal setting, use a comma to separate multiple emails per SMCo.

Work Order Dashboard / Work Orders

Issues Fixed Issue #
On mobile phones, users could add but not upload multiple images to a work order at the same time. 109909
On mobile devices, lengthy descriptions were truncated for scope details shown on work order cards and for the service item summary shown in Service Item Details. 109910
When trying to close out a trip on the Work Order Dashboard, technicians could not complete the trip and experienced the following error message:

An error occurred while executing the command definition. See the inner exception for details. --- Cannot insert the value NULL into column 'SMTripID', table 'KDS-HRIM.dbo.TripSign'; column does not allow nulls. INSERT fails. The statement has been terminated.

 109870
When adding a Labor Work Completed line to a Work Order Scope, the equipment dropdown field did not retain its value, which prevented technicians from saving and caused an error when clocking out.